Sr. Desktop Engineer Mac (Workstation Rationalization Project)

Remote - Work from Home

Job Type

This is a Contract 1099 position - 6-month duration

About the Role

Purple Koru is looking for a candidate with proven experience in Mac desktop engineering for a large-scale enterprise with a minimum of 5 years of professional experience.

The candidate will assist in all aspects of defining an improved desktop experience, migration plans, and routine update/patching process.

This is a hands-on mid-level consulting role. The candidate is expected to be able to take project assignments and execute them independently.

Requirements

Responsibilities:

  • Support the macOS and Jamf environments.

  • Supporting the infrastructure and configuration for Jamf and Jamf Connect.

  • Maintain macOS Zero Touch Deployment process and configurations via Jamf.

  • Collaborating with the team and other teams to modernize our macOS environment.

  • Creating scripts to automate processes, tasks, and more.

  • Manage software deployments via Jamf.

  • Designing modern standards for patch management and then executing the processes associated with OS and application-level updates/upgrades.

  • Provide endpoint health and performance insights using Jamf, PowerBI, etc.

  • Acting as an escalation point for complex technical issues.

  • Identify system trends related to endpoint issues and develop modernized solutions to improve efficiency and stability.

  • Creating and maintaining relevant knowledge base articles for our IT Service Desk, Desktop Support, and end users.

  • Working with internal teams and leadership to understand business requirements and providing solutions to meet them.

  • Communicating progress reports to managers, project managers, and other internal stakeholders.

  • This position required the ability to work in a project-based environment requiring flexibility and teamwork; performs other job duties as assigned.


Qualifications:

  • Jamf 200/300 certifications (or equivalent experience)

  • Extensive experience supporting macOS Monterey in an enterprise environment.

  • Experience with Jamf, Jamf Connect, and Nudge.

  • Strong experience in designing and implementing best practices around OS update/upgrades, patch management, provisioning, and software deployment.

  • Advanced knowledge of modernizing macOS infrastructure.

  • Ability to troubleshoot and solve complex issues associated with hardware and software.

  • Experience automating processes and tasks using Bash or Python.

  • Ability to deliver projects on schedule and communicate regular progress reports to internal stakeholders.

  • Jamf 400 certifications is a plus.

  • BeyondTrust Privilege Management experience is a plus.

  • Microsoft Defender experience is a plus.

  • Netskope experience is a plus.

  • Windows experience is a plus.


In scope systems:

  • 1,600 Mac Systems

  • JAMF servers

  • MAC applications