About the Role
Purple Koru is looking for a candidate with proven experience in Mac desktop engineering for a large-scale enterprise with a minimum of 5 years of professional experience.
The candidate will assist in all aspects of defining an improved desktop experience, migration plans, and routine update/patching process.
This is a hands-on mid-level consulting role. The candidate is expected to be able to take project assignments and execute them independently.
Requirements
Responsibilities:
Support the macOS and Jamf environments.
Supporting the infrastructure and configuration for Jamf and Jamf Connect.
Maintain macOS Zero Touch Deployment process and configurations via Jamf.
Collaborating with the team and other teams to modernize our macOS environment.
Creating scripts to automate processes, tasks, and more.
Manage software deployments via Jamf.
Designing modern standards for patch management and then executing the processes associated with OS and application-level updates/upgrades.
Provide endpoint health and performance insights using Jamf, PowerBI, etc.
Acting as an escalation point for complex technical issues.
Identify system trends related to endpoint issues and develop modernized solutions to improve efficiency and stability.
Creating and maintaining relevant knowledge base articles for our IT Service Desk, Desktop Support, and end users.
Working with internal teams and leadership to understand business requirements and providing solutions to meet them.
Communicating progress reports to managers, project managers, and other internal stakeholders.
This position required the ability to work in a project-based environment requiring flexibility and teamwork; performs other job duties as assigned.
Qualifications:
Jamf 200/300 certifications (or equivalent experience)
Extensive experience supporting macOS Monterey in an enterprise environment.
Experience with Jamf, Jamf Connect, and Nudge.
Strong experience in designing and implementing best practices around OS update/upgrades, patch management, provisioning, and software deployment.
Advanced knowledge of modernizing macOS infrastructure.
Ability to troubleshoot and solve complex issues associated with hardware and software.
Experience automating processes and tasks using Bash or Python.
Ability to deliver projects on schedule and communicate regular progress reports to internal stakeholders.
Jamf 400 certifications is a plus.
BeyondTrust Privilege Management experience is a plus.
Microsoft Defender experience is a plus.
Netskope experience is a plus.
Windows experience is a plus.
In scope systems:
1,600 Mac Systems
JAMF servers
MAC applications
