David Akers

David is an innovator, leader, and inventor. While in marketing, I tend to apply technology to enhance Marketing, and while in IT, I tend to find projects that are about enhancing IT to benefit customers. He has written software, managed software engineers, worked in content and Knowledge Management, and I have been a leader of the use of electronic knowledge tools predating broad use of the internet and Windows.

David’s experience includes Problem Management, IT High Availability (HA), Service failure analysis and root cause clustering, Knowledge and Content Management, Software engineering, and the service sector (organizing systems to raise the bar on customer support and customer experiences). If you have a difficult problem where the bounds are unclear and the method unknown, I might have some useful ideas.

David is based in Los Gatos, California.